Who we are
Our website address is: https://sugarfinejewellery.com
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
To prevent fraud and confirm accurate shipping information we require you to create an account with valid contact information, we will store your name, address, email and phone number, which will be used to populate the checkout for current and future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store purchase order information for 7 years under Australian taxation and legal obligations. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you. We may use de-identified and aggregated data for internal business analytics and to improve our services. This data cannot be used to identify you.
What we share with others
We share information only with essential third parties who help us provide our orders and store services to you; for example,
Payments
We accept payments through Stripe and PayPal. When processing payments, some of your data will be shared, including information required to process or support the payment, such as the purchase total and billing information.
Shipping
When shipping orders some of your data will be shared with the shipping carrier, including information required to ship you the item you have ordered, such as your name, contact number and delivery address.